Collection from Store
You can choose to collect from our store during its opening hours. Simply choose "Collection from Store" during checkout, and head to the store for pick up. Please make sure you bring the credit card used during checkout and a form of photo ID for verification.
Can I try things on at the store during pick up?
Certainly! You are free to use the fitting room at our store. If you decide the purchase does not fit, you are free to exchange or return on the spot. We'll be able to issue you refunds at the store. Please note that the refund must be processed back to the same credit card. We apologise but we cannot issue refunds in cash or any alternative payment method.
How do I pick up my order?
It's super easy! Just bring the credit card used for payment, along with a photo ID. Please note that all names must match in order for us to release the purchase to you. Accepted photo IDs are HKID, a driving license with photo or passports.
Does this policy apply to in store purchases?
We are sorry but this policy applies to online purchases only, including online purchases with in store pick up. Purchases made in store have their own return policy.